Refund policy
CurePaw Return and Refund Policy
At CurePaw, we are dedicated to providing high-quality products, and we want to ensure you’re fully satisfied with your purchase. Please take a moment to review our return and refund policy:
No Returns Accepted
We do not accept returns on any items purchased from our store. Once an order is placed, it cannot be returned unless there is an issue with the product itself, such as damage or defect.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will either send you a replacement or issue a full refund, depending on your preference, once the issue is verified. We want to make sure you are completely satisfied with your purchase!
Lost Parcels
In the rare event that your parcel is lost during transit, please notify us immediately. We will either refund the full amount or send a replacement — whichever you prefer.
Refund Method
- If a refund is issued, it will be processed to the original payment method.
- Please note, shipping fees are non-refundable unless the return or replacement is due to a product error, damage, or loss during shipping.
Shipping Costs
Customers are responsible for any shipping costs related to their orders, unless the item is damaged, defective, or lost during transit.
Contact Us
If you have any questions or need further assistance regarding your order, please don’t hesitate to reach out to us at CurePaw.Official@outlook.com.